Privacy and Data Protection Policy

Last Updated: June 12, 2025

At Serviacero USA, LLC (“we,” “our,” or “the Company”), we respect your privacy and are committed to protecting your personal information. This policy applies to all personal data we collect from our clients through any means, including but not limited to:

• Our websites and online forms
• Mobile and desktop applications
• Email communications and text messages
• Phone or video calls
• Printed forms and paper documents
• In-person interactions at offices, events, or sales locations

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website, applications, services, etc. By accessing or using our website,  mobile and desktop applications, or communicating with us through email, text messages, phone or video calls, printed forms, or in-person, you agree to this privacy policy. This policy may change from time to time (see Changes to This Policy). Your continued use of our website, mobile and desktop applications, or continued communications with us through email, text messages, phone or video calls, printed forms, or in-person after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect

We may collect the following categories of personal information:

• Full name and contact details (email, phone number, address), by which you may be personally identified.
• Company or billing information (such as tax ID or payment data).
• Communication history and service requests.
• Internet connection and equipment used to access our website and mobile or desktop applications, including usage details.
• Any other data voluntarily provided to us in the course of our business relationship.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through our website or mobile or desktop applications. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Purpose of Data Collection

We collect and use your personal information to:

• To present our website and our mobile and desktop application and their contents to you.
• Establish and maintain a business or contractual relationship and obligations.
• Provide our products or services.
• Process payments and fulfill orders.
• Communicate with you regarding services, updates, and support.
• Comply with legal obligations.
• Improve our services and customer experience.
• Send promotional or informational content, if previously authorized by you.
• In any other way we may describe to you when you provide the information.
• For any other purpose with your consent.

Data Sharing

We do not sell your personal information. We may share your data only under the following circumstances:

• With our subsidiaries and affiliates.
• With authorized contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations under confidentiality agreements.
• When legally required (e.g., by court order or regulatory authority).
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• As part of a business transaction (e.g., merger or acquisition).
• For any other purpose disclosed by us when you provide the information.
• With your explicit consent.
• To fulfill the purpose for which you provide it.

Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, mobile or desktop application, or our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website, mobile or desktop applications, or through our email, text messages, or other communication services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the our website, mobile or desktop applications, or on email, text messages, or other communication services.

Your Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please submit those request via email to accounting@serviacero.com or by phone at +1 (832) 968-1383.

Changes to This Policy

We may update this policy from time to time. Any material changes will be communicated through appropriate channels. Continued interaction with us after such changes implies acceptance of the revised policy. The date the privacy policy was last revised is identified at the top of the first page of this policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: accounting@serviacero.com or by phone at +1 (832) 968-1383.